EASY ANSWERS FOR

BIG QUESTIONS

Frequently asked Questions

AIR QUALITY

How do I set-up an alert for when my Aeroqual AQY monitor is offline?


The guide attached will explain step by step how to setup alerts to tell you when your AQY Monitor is offline.




How can I update the location on my monitor?


Please see the above guide.




How do I use 'network mode' to plot data from all of my instruments?


Please read the above guide.





CADNAA

Cadna-A - Importing from google earth error


Google have recently updated their API and CadnaA is now not recognising Google Earth software – Datakustik are working on the fix for this and we will update when they have. If you are seeing this error message, then you will need to follow the instructions below to fix this. Uninstall the current versions of Google Earth on your PC Restart the computer Download & install an older version of Google Earth Here is a link to Google Earth 6.2.2.6613 32 bit https://dl.google.com/earth/client/GE6/release_6_2_2/googleearth-win-bundle-6.2.2.6613.exe We suggest that you open Google Earth before perfomring a Bitmap import.




What can I do if I get the error message, Sentinel License Manager version too old (H0042)“ after installing CadnaA 2020?


Please install the latest dongle driver, which is available from http://download.datakustik.com/download/HASP.zip. For customers that use a server dongle (red, serial number starts with a ‘S’) please make sure you install the driver on the server as well as the client where CadnaA is installed.




Important Changes to CadnaA regarding Google Earth


In July 2018 Google Inc. changed their licensing policy for the Google Maps platform. In the attached document DataKustik explain what this means for CadnaA users and how to obtain a Google Maps API key from Google to allow you to download bitmap tiles. Download user document here.
Google Earth 7 does not work with CadnaA, as Google do not offer an API for this version to link to external software. Version 6 of Google Earth (which did work) is being removed by Google as of 31st October 2018. All users will need to use Google maps in the future.
Summary :
CadnaA 2018: use Google Maps and API key as described
CadnaA 2019: use WMS or Google Maps and API key if there are no tiles left
CadnaA 2017 or earlier: unfortunately no satellite images available anymore via Google. To do so you would need to upgrade your CadnaA version.
If you have maintenance agreement we recommend you update your software now to version 2019.
As an alternative to using Google Earth we have put together a tutorial on how to use openstreetmaps which can be seen here.
We apologise for any inconvenience this may cause, but these Google matters are out of our hands. If you have any questions please do not hesitate to contact us.




1/3 Octave band calculations available in CadnaA


CadnaA has released its latest new feature for 2018; 1/3 Octave Band Calculations Click on the user guide below to see how this feature works.




CadnaA ODBC issue with Office365


See how to resolve any issues concerning CadnaA ODBC issues with Office365.




Build your CadnaA noise model in less than 10 minutes


Use this helpful video tutorial to build your CadnaA noise model in less than 10 minutes.




How to apply a Cadna V2c Licence to your USB?





CadnaA - How to pitch a roof on a building





HASP_UPDATE_TOO_OLD Warning


Software: CadnaA
License Control: Sentinel Admin Control Center
Accessed via localhost:1947
If you receive the error message HASP_UPDATE_TOO_OLD when applying a .v2c license file for the CadnaA USB license dongle, this is because the license has already been applied to the USB, and the version is now up to date.
Try opening CadnaA, ensuring you open only the 32-bit version (unless you have a PRO 64 license) to check the license activates the software.





CALIBRATE

How do I calibrate the Nor150 SLM?


Follow the instructions below to calibrate your Nor150 Sound Level Meter.




What's the difference between UKAS and traceable calibration?


Traceable Calibration: All our calibration equipment is tested and Traceable to National standards and the calibration process is carried out following documented procedures. The certificate issued is based on our own design with regards to the type and amount of calibration data included in the report / certificate. UKAS Calibration: Under UKAS calibration, the same test equipment is used but the following also apply: Our procedures and documentation are regularly audited Additional system (meter, preamp & microphone connected together) testing is carried out The equipment is calibrated against International Standards Standard certificate design – internationally accepted. “UKAS (United Kingdom Accreditation Service) A test laboratory with UKAS Accreditation provides test and calibration services to international standards. It has regular technical audits to ensure it can maintain measurement capabilities, compliance to detailed procedures and standards of competence. This ensures that calibrations are carried out to highest standards. UKAS calibration is described as legal metrology and any issued certificates are a legal document that will stand up in court.”





NOR145

How to enable a USB connection between your NOR145 & NorConnect


How to enable a USB connection between your NOR145 & NorConnect





NOR150

How can I enable a battery marker in my Nor150 measurement file?





How do I calibrate the Nor150 SLM?


Follow the instructions below to calibrate your Nor150 Sound Level Meter.





NVD- DUST MONITOR

Can I add gases?


Yes – the dust sentry & the dust profiler have the option to add the following gasses. NOx O3 VOC




Can I add a weather station?


Yes – anemometers for windspeed and wind direction can be added to the dust monitor at an additional fee. The measured data will be displayed in the grid. Free weather data is also available in the calendar view which is pulled in from a local weather station. The coordinates need to be added to the monitor to enable this.




What does all the data mean?


In the Sonitus cloud there are 3 different ways to display the data. Charts | The chart view will display a level versus time graph of your readings. The parameter displayed is Particulate Matter uq/m3. Depending on what unit is used PM1, PM2.5, PM10 and TSP can be logged. Calendar | The calendar view will show a monthly overview of the daily PM10 averages. The calendar view is an easy way to report your data. Grid | The grid view will display all the raw data in a table.




What are the power options for the Aeroqual dust monitor?


The Aeroqual dust monitor currently only runs on 110v or 240v mains power.




What regulations do I need to comply with?


Generally, the standard limits come from the World Health Organisation recommendations which is what CA sets up as default. Limits can also be agreed by the council or mentioned in a code of practice.




How often does the unit need calibration?


Calibration can be done at our lab in Essex and is biennial. There are 2 different ways of calibration; Verification | the dust monitor is placed next to a reference stations for 7 days to confirm it operates within the allowed tolerance. Engine swop | the engine will be swopped with a calibrated engine. This can be completed on site which makes it the quickest but more expensive way.




What kind of on-site servicing is required?


The dust monitor requires regular on-site service. Depending on the area and measurement results this is recommended every 3 to 6 months. This can either be completed by the client or by CA. Standard site service requires; Flow check | to make sure the correct airflow is going through the system. Leak check | to make sure there are no leaks in the system. Filter change | Replacing both the purge and sample filter. Good servicing will increase the lifespan of the pump and engine.




How and where can the monitor be mounted?


The monitor can be fixed on the hoarding, (brick) wall, scaffolding or tripod. General rules for fixing the units are as follow: - Best practical mean; - The inlet of the dust monitor needs to be fixed in free field which means it needs to be just above the hoarding or 1.5 meter away from any reflective surface. - Monitors are generally fixed in locations to protect sensitive objects such as residential buildings, hospitals or schools.




My monitor is not online?


The Aeroqual dust monitor is a very reliable dust monitor that is just plug & Play. When units don’t appear to be online it mostly is a power related issue. Please see below standard troubleshoots: When the unit is powered up the WiFi network will be visible. Go to settings, connections, Wi-Fi on any mobile device. If a network named ‘DS (serial number)’ appears the unit is powered up and running. When opening the cabinet, the LED lights of the PC and modem are lit up. When the unit is powered up the pump is running which is clearly audible. Occasionally it happened the fuse has popped out. The fuse can be found in the left bottom and can just be pushed back in. If all above is working accordingly it could be that the SIM card is kicked off the mobile network. Just unplug the unit and apply it back to mains to reboot the system. If the unit still does not appear online, please contact Campbell Associates.




How do I navigate to the Sonitus Cloud?


On the Sonitus cloud there are several tutorials which will show how to navigate through the interface. Please go to ‘Support’ and click on Tutorial when logged in to the Sonitus Cloud. Please click here for a speedy training video of the online cloud interface.




Zero or negative values on my dust monitor


Usually when you see zero values they are negative values being truncated to zero. It is possible for negative and zero values to occur when you are measuring low levels of dust and it is not necessarily a fault with your system. A dust monitor needs to set a ‘zero level’ for the dust level to identify the measurement floor of the system. To do this a purge pump is used, which reverses the flow of the air going through the measuring optics. The purpose of this is to clear any dust particles from the system before a zero measurement is taken. The zero cycle is automated by the system and is usually performed every 12 or 24 hours. If there is a problem the cycle can be activated manually and remotely. When measuring low levels of particulate/ dust this could be close to or below the ‘zero value’ measured for the system. These levels are reported as Zero. Continued zero values which are inconsistent with site conditions could indicate a fault on the system and you should contact Campbell Associates. Likely causes are a dirty purge filter which needs changing, purge pump failure or problem with the measurement engine.




How to perform a flow check?






NVD- VIBRATION MONITOR

How often does the unit need calibration?


The AVA vibration monitor does not need any on-site calibration. Biennial traceable calibration is recommended and can be completed at CA’s lab in Essex – costs do apply.




What are the wave forms and how do I activate them?


Wave forms are free of charge and can be setup by notifying CA. The wave forms give detailed information about the triggered event. The actual wave form of the triggered event can be plotted, and the dominant frequency will be displayed.




What does all the data mean?


In the Sonitus cloud there are 3 different ways to display the data. Charts | The chart view will display a level versus time graph of your readings. The parameter displayed is Peak Part Velocity in mm/s in 3 different directions (trans, vert, long). Calendar | The calendar view will show a monthly overview of the highest reading of that day. The calendar view is an easy way to report your data by using the windows snipping tool. Grid | The grid view will display all the raw data in a table.




What are the power options for the AVA Vibration monitor?


Standard the system runs on 6 d-cell batteries which last up to 8 months – please only use non rechargeable 1.5v batteries. Systems that are located indoors can be applied to mains power – this option is not IP rated and additional costs are applicable.




What regulations do I need to comply with?


Generally, the standard limits come from the British Standard for Construction & Demolition, the BS 5228 part 2 which is what Campbell's set up as default. Limits can also be agreed by the council or mentioned in a code of practice.




What kind of on-site servicing is required?


The monitor does not require any on-site service. Only the batteries need to be changed when the voltage drops below 7.5V. Alerts will be sent out to users 3 times per week as soon as the voltages drops. You should change the batteries on time to avoid any unplanned outages. To change the batteries please follow the steps in this training video. IMPORTANT
- Units having a voltage below 7.5 volts will have problems trying to make a mobile connection due to low transmission power.
- Units having a voltage below 5.5 volts will have problems in working correctly and may lose their firmware/file settings and will require re-streaming. Repair cost may be involved.

DO NOT leave units, even in storage, without batteries.




How and where can the monitor be mounted?


The monitor can be fixed on the hoarding or (brick) wall. General rules for fixing the units are as follow: Best practical mean; The unit contains out of 2 parts, the logger (black pelicase) and sensor. The logger can be fixed straight to the wall or hoarding using the locking clamp. The senor can be fixed directly on a brick or concrete wall or it can sit on a floorplate. The sensor can’t be fixed on timber as it needs to be on solid surface. Monitors are generally fixed in locations to protect sensitive objects from nuisance or cosmetic damage such as residential buildings, hospitals or schools.




How do I operate the system & what do the buttons mean?


The AVA vibration system is a very reliable vibration monitor that is straight forward to operate. START/STOP key | Press this button to start or stop the measurement. To start: Just press the button once and wait until the LED light flashes slowly – this indicates the measurement is running. To Stop: Hold the button for 5 to 10 seconds until the LED is switched off. Wait approximately 2 minutes until all the lights are switched off to relocate or decommission the unit. Connection key | When pressing the connection key, the unit will look for signal and after establishing connection it will show the signal strength. The unit will only stay connected to send data or setting changes through. Battery Key | By pressing this button the unit will show if there is still enough voltage left to start the measurement. It will not indicate how long the unit can still be used. After installing the unit – see below – press the START/STOP key and wait till the LED light is flashing slowly. The measurement has now started.




My vibration monitor is not online?


The AVA vibration monitor uploads the data once per day or when the unit is triggered. The trigger level is not the same as the alert level. Trigger level | Level to be exceeded for the unit to connect to upload the data outside the standard upload period. Alert level | Level to be exceeded for Sonitus Cloud to send an alert via email or txt to users. It is therefore normal the status colour on the Sonitus Cloud will change colour during the day. If the status light shows RED the unit has typically not uploaded in time. Please follow the following troubleshooting steps: The battery voltage can be seen when clicking on the unit in the Sonitus Cloud. If the voltage is below 7.5 the batteries must be changed asap. When opening the peli-case of the unit the START/STOP LED light needs to be flashing slowly which indicates the measurement is running. To push the data through press the connect key and wait until the signal strength appears. If the unit still does not appear online, please contact Campbell Associates.




How do I navigate to the Sonitus Cloud?


On the Sonitus cloud there are several tutorials which will show how to navigate through the interface. Please go to ‘Support’ and click on Tutorial when logged in to the Sonitus Cloud. Please click here for a speedy training video of the online cloud interface.




AVA M60 Setup


Find attached our step by step setup guide for the AVA M60.




How to access data on the AVA online portal?





Which leads go where on my new AVA?


To setup and plugin your AVA M80, you simply need to put the TVL cables into slots 1, 2 and 3. Further instructions on this can be found in the manual.




What are the blink modes


This useful tutorial from AvaMonitoring will explain what each light means and how they work.




How to start a measurement on the AVATrace


This useful tutorial from AVA monitoring will show you how to start a measurement on the AVATrace M60.




Change the battery on the AVATrace M60


This useful video will explain how to change the battery pack on the AVATrace M60 or M80.





NVD-NOISE MONITOR

How do I activate the Audio Capture?


The audio capture is an additional option CA can activate remotely at an extra fee – this applies both to purchase and hired units. The option gives you the opportunity to determine what has caused exceedances by listening to the actual recording.




What does all the data mean?


In the Sonitus cloud there are 3 different ways to display the data. Charts | The chart view will give you a level versus time graph of your readings. The parameters displayed are LAmax, LA10, LAeq and LA90. For construction & demolition we are generally only interested on the LAeq values which is an average noise level over a certain time period. The chart shows short time interval, typically 5, 10 or 15 minutes. For more information on common noise definitions click here. Calendar | The calendar view will give show a monthly overview of daily averages based on the alert setup. Standard the daily average of the LAeq,10 hour from 08.00 to 18.00 O’clock is setup. The calendar view is an easy way to report your data. Grid | The grid view will display all the raw data in a table.




What are the power options for the Sonitus System?


The Sonitus system usually is powered by 110v or 240 mains power. We also offer battery or solar power options at additional costs.




How do I navigate to the Sonitus Cloud?


On the Sonitus cloud there are several tutorials which will show how to navigate through the interface. Please go to ‘Support’ and click on Tutorial when logged in to the Sonitus Cloud. Please click here for a speedy training video of the online cloud interface.




What regulations do I need to comply with?


Generally, the standard limits come from the British Standard for Construction & Demolition, the BS 5228 part 1 which what Campbell Associates sets up as default. See example below. Limits can also be agreed by the council or mentioned in a code of practice. Limits can also be agreed with the council via a Section 61




What kind of on-site servicing is required?


The Sonitus noise monitor does not require any on-site service. There are several self-checks such as the connectivity alert to notify the user when the unit is not running. Deviating results generally are noticed by our supplier – such as a flat reading when the microphone cable is cut off.




How and where can the monitor be mounted?


The monitor can be fixed on the hoarding, (brick) wall, scaffolding or a tripod. General rules for fixing the units are as follow: Microphone needs to be positioned in free field to avoid reflection (typically just above hoarding); The cabinet weighs 3.8 KG and generally and can be fixed with 2 screws. The microphone usually is fixed with an L-bracket with needs 2 screws. Monitors are generally fixed in locations to protect sensitive objects such as residential buildings, hospitals or schools.




My monitor is not online?


The Sonitus system is a very reliable noise monitor that is just plug & play. No power means no data, please check the following steps to see if my monitor is connected to power. Is the green LED light flashing on the unit? You can find the green LED light under the unit when opening the cabinet. When the unit is powered up the Wi-Fi network will be visible. Go to settings, connections, Wi-Fi on any mobile device. If a network named ‘Sonitus (serial number)’ appears the unit is powered up and running. A plugged-in unit does not mean it is connected to ‘live’ power. Please test the power socket by applying another working tool. If the unit still does not appear online, please contact Campbell Associates.





HEALTH & SAFETY

How to use the VibNoiseView CVK software


1. Download the software from the supplied CD
2. Install the software
3. Run the software
4. Send hotline@campbell-associates.co.uk the Serial number from the program
5. We will return the license code to enter in a couple of days
6. Enter license code and follow the video tutorial on how to use the software
• Use the calibrate icon to calibrate the meter with the correct date and time
• To erase the memory on the Vibindicator please follow the last step in the video




How to use your CVK HealthVib Gloves


This training video will explain step by step how to use your CVK HealthVib Gloves.





HIRE

What is the minimum hire of your equipment?


Our general minimum hire duration is 5 days. For building acoustics kits the minimum hire is 3 days. The acoustic camera doesnt have a minimum hire and is available for 1 day hires. Our dust monitoring equipment and vibration monitoring equipment has a minimum hire of 14 days. For more information on our hire equipment gives us a call on 01371 871 030.





NOR140 NNR

How do I open and save the Nor 140NNR measurements?


This video will give you a step by step guide on how to open your Nor-140 measurements once you have taken them.




Why is the hand switch not working?


A. Check if the measurements have been started - the R symbol should be displayed if not, press the START button. B. Check if the SD card is full - format the memory card If the above did not fix the problem, please refer to the NOR-140 setup guide supplied with the equipment and check the trigger settings are correct in your meter.




What memory card should I use?


An SD memory card of 2GB is recommended (Transcend Industrial Card) Class 10 speed. We also recommend that you don't use an SD card larger than 32GB in size. These are available to purchase from us.




How many audio recordings can be stored on the 2GB SD card?


The memory card will store approximately 240 mins or 4 hours of audio recordings.




Does the NOR-140 recharge the 4 x AA batteries when plugged into the mains?


No, you must replace the batteries. Do not store the batteries in the meter for long periods of time, as batteries may leak acid into the meter.




What batteries should I use in my Nor 140?


The batteries will need replacing with 4 x AA batteries which should last between 6 - 8 hours. You should use alkaline or rechargeable batteries that are 1.5volt each. We recommend using quaily known brands of batteries.




How do I check the battery level?


Press 0 (BATT) button. When the level drops below 4.7v, the batteries will need to be replaced soon. New batteries will read approximately 6.0v. When on mains power, the level will read appro. 12v.




Why does my meter not store the correct date and time?


The batteries are likely to have been fully discharged. Replace the batteries with 4 x AA battieres.




How do I return back to the home measurement screen when in the SETUP menu?


Press the ENTER button to RETURN back to the home measurement screen. The ENTER button works as a returrn (back) key in the setup menu.




How often should the sound level meter and calibrator be factory tested and calibration certified?


The meter should be calibrated once every two years by the due date, and the calibrator once per year by its due date.




How do I calibrate the sound level meter?


Please watch this video tutorial which will explain everything you need to know on how to set this up correctly.




How to install new software version on Nor140 sound level meter?


Connect the instrument to the PC via the cable 1441. Open our release site, http://www.norsonic.com/release/. Choose 140 version x.x.xxxx. If the version you want is a free upgrade you can download directly from our release page. To start the installation on your Nor140 run the unzipped file 118update.exe. If you need a version which cost money, you need to contact us or one of dealers in order to get new codes.




How to install new software option codes on my Nor140 sound level meter?


Switch instrument ON Press <1> <0> (NB! The 0 is not listed as an option in the Instrument setup menu) Key in the numbers given for Code 1,press ENTER, then code 2, press ENTER and then code 3 to enable the corresponding options Leave the menu by pressing ENTER. The instrument will then restart Start using the instrument, or switch OFF




How to download your Nor 140 measurement in NorXfer


This video will explain simply how to download your Nor 140 measurements in NorXfer.





NOR150NNR

How do I open and save the Nor 150NNR measurements?





How do I calibrate the Nor150 SLM?


Follow the instructions below to calibrate your Nor150 Sound Level Meter.





NORREVIEW

How to install NorXfer and NorReview software on your PC





NorReview - Setting up your screen





NorReview - Listen to your audio recordings





NorReview - Adding markers





NorReview - Reports & Saving






CAN'T FIND WHAT YOU'RE LOOKING FOR?  CALL US TODAY!

Everything from measuring to analysis and report.

The worlds leading products in Air, Dust, Noise and Vibration.

ca-logo.jpg